At Brown Bakery, we strive to ensure that every customer experience is nothing short of delightful. While we take immense pride in the quality of our baked goods and desserts, we understand that there may be instances where a refund or return is necessary. In such cases, we have outlined our policy to facilitate a smooth and hassle-free process for our valued patrons.

Refund Policy:

1. Quality Assurance: We stand behind the quality of our products. If you are unsatisfied with your purchase due to issues such as taste, freshness, or quality, please contact us within 24 hours of receiving your order.

2. Damaged or Incorrect Items: In the unfortunate event that your order arrives damaged or contains incorrect items, please notify us immediately. We will arrange for a replacement or issue a refund, depending on your preference.

3. Order Cancellation: Orders can be canceled up to 24 hours prior to the scheduled delivery or pickup time. Refunds for cancelled orders will be processed within 3-5 business days, and a confirmation email will be sent to you.

4. Refund Processing: Refunds will be processed using the original payment method. Please note that it may take some time for the refunded amount to reflect in your account, depending on your financial institution.

Return Policy:

1. Non-Perishable Items: Unfortunately, we cannot accept returns on non-perishable items such as packaged cookies, bread, or merchandise unless they are damaged or defective.

2. Perishable Items: Due to the nature of our products, we are unable to accept returns on perishable items such as cakes, pastries, or custom orders. However, if you encounter any issues with the quality or freshness of your order, please reach out to us, and we will address your concerns promptly.

Conclusion:

At Brown Bakery, customer satisfaction is our top priority. We are committed to providing you with a delightful culinary experience, and we welcome your feedback to help us continually improve our products and services. If you have any questions or concerns regarding our refund and return policy, please don’t hesitate to contact us. Thank you for choosing Brown Bakery, where every bite is a taste of perfection.